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BACKGROUND:

These Terms and Conditions shall apply to the provision of cleaning & changeover Services by Inspire Housekeeping Ltd registered at Unit 6, Little Court, Manteo Way, Bideford, Devon, EX39 4FG to customers that require their property cleaned on a regular contractual basis.

1. Definitions and Interpretation

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Agreement” means the contract into which the Parties will enter on the Customer’s acceptance of the Quotation and of these Terms and Conditions which shall incorporate, and be subject to, these Terms and Conditions

“Agreed Times” means the times which the Parties shall agree upon during which the Hot has come on the housekeeper shall have access to the Property to render the Services

“Housekeeper” means the employee of the Company who shall be responsible for rendering the Services to the Customer;

“Customer” means the individual that requires the Services subject to these Terms and Conditions and the Agreement;

[“Initial Period”] means a period of 30 days following commencement of the Services during which the Customer may not cancel in accordance with Clause 7 of these Terms and Conditions;

“Fee” means the fee payable by the Customer for the Services in accordance with Clause 4 of these Terms and Conditions;

“Order” means the Customer’s initial request to acquire the Services from the Company as set out in Clause 2 of these Terms and Conditions;

“Property” means the Customer’s property, as detailed in the Order and the Agreement, at which the Services are to be rendered;

“Quotation” means a quotation detailing proposed fees and services supplied to the Customer in accordance with Clause 2 of these Terms and Conditions;

“Services” means the cleaning services provided by the Company as detailed in Clause 5 of these Terms and Conditions;

“Service Period” means a period of one month which shall begin on the date agreed for the commencement of the Services and repeat until the Agreement is canceled or terminated in accordance with these Terms and Conditions; and Inspire Housekeeping Ltd – Contract Terms and Conditions Holiday Property Changeover & Cleaning

“Visit” means any occasion, scheduled or otherwise, on which the Housekeeper shall visit the Property to render the Services.

1.2 Unless the context otherwise requires, each reference in these Terms and Conditions to:

1.2.1 “writing”, and any cognate expression includes a reference to any communication effected by electronic or facsimile transmission or similar means;

1.2.2 a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;

1.2.3 “these Terms and Conditions” is a reference to these Terms and Conditions and each of the Schedules as amended or supplemented at the relevant time;

1.2.4 a Schedule is a schedule to these Terms and Conditions; and

1.2.5 a Clause or paragraph is a reference to a Clause of these Terms and Conditions (other than the Schedules) or a paragraph of the relevant Schedule.

1.2.6 a "Party" or the "Parties" refer to the parties to the Agreement.

1.3 The headings used in these Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions.

1.4 Words imparting the singular number shall include the plural and vice versa.

1.5 References to any gender shall include the other gender.

2. Orders

2.1 The Company only accepts orders for its Services through www.inspirehousekeeping.com

2.2 When placing an Order, the Customer shall set out, in detail, the Services required. Details required include the location and size of the Property, number and type of rooms which are to be cleaned, the frequency of Visits required and the type(s) of cleaning required. The Company shall provide an order form to the Customer which shall provide prompts for all required information. All such details are set out in the Agreement.

2.3 Once the Order is complete and submitted the Company shall prepare and submit a Quotation to the Customer either by email or first-class post which shall set out the required Deposit and Fee, detailed in Clauses 3 and 4 respectively.

2.4 The Customer shall be free to make changes to the Order and Quotation prior to acceptance. The Customer may accept the Quotation by telephone, email or first-class post.

3. Deposit

3.1 At the time of accepting the Quotation or not more than 14 days thereafter the Customer shall be required to pay a Deposit to the Company. The Deposit shall be £1. Orders shall not be deemed confirmed until the Deposit is paid in full.

3.2 The Deposit shall be repaid in full to the Customer on termination of the Services.

4. Fees and Payment

The Changeover Fee will be the total amount shown on the accepted quotation as entered in 4.1.1

4.1 Please enter the quotation number here 

4.2 The Company shall take payment for the full changeover amount by debit/credit card held securely on file on the day of guest arrival to the property. This charge will cover the cost of preparing the property for their use. This is an automated process and will create and send the invoice for each changeover by email. For failed or declined payments, the Company will require full payment within 4 days or the account may have a restriction of service put in place until the account is settled in full. Any sums which remain unpaid following the expiry of the time set out in sub-Clause 4.2 may incur interest daily at 3.5% above the base rate of Barclays Bank PLC from time to time until payment in full is made.

4.3 Deposit

At the time of accepting the Quotation or not more than 14 days thereafter, the Customer shall be required to pay a Deposit to the Company. The Deposit shall be £1. Orders shall not be deemed confirmed until the Deposit is paid in full.

The Deposit shall be repaid in full to the Customer on termination of the Services.

4.4 The Company will charge 25% extra for the agreed changeover charge for any services that are booked on a Bank Holiday (except Christmas Day, Easter Sunday, Boxing Day and New Years Day) 

4.5 The Company will charge 100% extra for the agreed changeover charge for any services that are booked on Christmas Day, Easter Sunday, Boxing Day and New Years Day.

5. Services

5.1 The Services shall be rendered in accordance with the specification set out in the accepted Quotation and in the Agreement (as may be amended by agreement from time to time).

5.2 The Company shall use its best and reasonable endeavors to ensure that the same Housekeeper is always assigned to the Customer. If a Housekeeper is unavailable the Company shall inform the Customer of any change prior to a Visit.

5.3 The Company shall ensure that the Services are rendered with reasonable care and skill and to a reasonable standard which is commensurate with best practice in the housekeeping industry.

5.4 The Company shall ensure that it complies with all relevant codes of practice.

5.5 All cleaning products and equipment shall be provided to the Customer in accordance with sub-Clause 6.3.

5.6 Under no circumstances will the Housekeeper move heavy furniture or other items to render the Services.

5.7 Unless specifically agreed at the time of the Order, the Housekeeper shall not clean any items which appear to be antique or fragile or which, in the Housekeeper’s sole judgment, may be damaged because of cleaning.

5.8 If the Customer requires kitchen cupboards, fridges or freezers to be cleaned internally it shall be the Customer’s responsibility to ensure the contents are safe of hazards prior to the Visit on which they are to be cleaned.

5.9 The Company shall properly dispose of all waste that results from its rendering of the Services and all waste and recycling will be left on the premises in the agreed locations. Inspire Housekeeping also offer a full waste and recycling collection and disposal service outside of this agreement.

5.10 If cleaning work beyond the normal remit of the Services is required (to clean up a serious spillage, for example) the Company shall first obtain the Customer’s consent to perform such work and shall add the costs of such work to the invoice for the period in which the work takes place.

5.11 If our housekeeper/s are unable to enter a property because a guest/s has not left by the correct departure time, we reserve the right to charge a waiting time of £15p/h per housekeeper. This will be divided up into 15 minutes segments after the first 15 minutes has elapsed. We will always make you aware of any occasion this happens in writing either by post, email or electronic communication.

6. Customer’s Obligations

6.1 The Customer shall ensure that the Housekeeper can access the Property between the Agreed Times to render the Services.

6.2 The Customer shall have the option of giving the Housekeeper a set of keys to the Property or being present at the Agreed Times to give the Housekeeper access. The Company warrants that all keys shall be kept safely and securely by Housekeepers.

6.3 The Company shall provide all cleaning products and equipment.

6.4 The Customer shall ensure that the Company has access to electrical outlets and a supply of hot and cold running water.

6.5 The Customer must give the Company at least 48 hours’ notice if the Housekeeper will not be required to provide the Services on a particular day or at a time. The Company will not invoice for canceled Visits provided such notice is given. If less than 48 hours’ notice is given the Company reserves the right to invoice the Customer at the normal rate.

6.6 The customer must add pet bookings to all booking with pets so we can calculate the extra housekeeping time in cleaning after pets. Failure to notify Inspire Housekeeping of pet bookings will result is a £25 surcharge for the changeover after the pet has left the property. 

7. Cancellation

7.1 The Customer may cancel Services at any time after the 30 days by giving at least 30 days written notice to the Company. A fee of £150 will be payable to the Company if notice is not given in writing to the Company.

7.2 The notice to cancel shall take effect at the end of the Service Period within which it is served. The Customer shall receive the final invoice for any services rendered during the Service Period that was not charged automatically under clause 4.2 Any services rendered outside of clause 4.2 will generate a final invoice payable to the Company within 7 days of the date of invoice.

7.3 Customers keys will be returned via collection from our offices and upon all outstanding payments for products or services being settled prior to account closure.

7.4 Upon ending the contract, all items belonging to Inspire Housekeeping must be returned to our offices. Failure to return items may lead to additional charges for the extended hiring of such items.

8. Liability

8.1 The Company’s total liability for any loss or damage caused because of its negligence or breach of these Terms and Conditions or the Agreement (or that of the Housekeeper) shall be limited to £1,000,000.

8.2 The Company is not liable for any loss or damage suffered by the Customer which results from the Customer’s failure to follow any instructions given by the Company or the Housekeeper.

8.3 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury.

9. Data Protection

The Company will not share the Customer’s personal data with any third parties for any reason without the prior consent of the Customer. Such data will only be collected, processed and held in accordance with the Company’s rights and obligations arising under the provisions and principles of the Data Protection Act 1998.

10. Notices

10.1 All notices under these Terms and Conditions and the Agreement shall be in writing and be deemed duly given if signed by, or on behalf of, a duly authorised officer of the Party giving the notice.

10.2 Notices shall be deemed to have been duly given:

10.2.1 when delivered, if delivered by courier or another messenger (including registered mail) during normal business hours of the recipient; or

10.2.2 when sent, if transmitted by fax or e-mail and a successful transmission report or return receipt is generated; or

10.2.3 on the fifth business day following mailing, if mailed by national ordinary mail, postage prepaid; or

10.2.4 on the tenth business day following mailing, if mailed by airmail, postage prepaid.

10.2.5 in each case when addressed to the most recent address, e-mail address, or facsimile number notified to the other Party.

11. Termination

11.1 The Company shall be entitled to terminate the Agreement if:

11.1.1 The Customer has failed to pay the Monthly Fee to the Company for a period exceeding two consecutive months and fails or refuses to do so following the expiry of a written notice from the Company requesting such payment within fourteen days; or

11.1.2 The Customer demands services which do not form part of the Services and which are not covered by these Terms and Conditions or the Agreement.

11.1.3 The Customer shall be entitled to terminate this Agreement if:

11.1.4 The Company fails on more than three consecutive occasions within a period of six consecutive months to render the Services to the Customer in a timely manner and in accordance with these Terms and Conditions and the Agreement; or

11.1.5 The Company provides inferior Services, damaging the Customer’s property or the Premises and causing loss to the Customer.

11.2 Either Party has the right to terminate the Agreement immediately if the other:

11.2.1 has committed a material breach of these Terms and Conditions unless such breach is capable of remedy, in which case the right to terminate immediately will be exercisable if the other Party has failed to remedy the breach within thirty days after a written notice to do so; or

11.2.2 goes into bankruptcy or liquidation either voluntary or compulsory (save for the purposes of bona fide corporate reconstruction or amalgamation) or if a receiver is appointed in respect of the whole or any part of its assets.

11.3 In the event of termination for default committed by the Customer, all payments required under these Terms and Conditions and the Agreement shall become due and immediately payable.

11.4 Any and all obligations of the Parties which either expressly or by their nature continue beyond the termination, cancellation or expiration of the Agreement shall survive termination under this Clause 11.

12. No Waiver

No failure by either the Company or the Customer to enforce the performance of any provision in these Terms and Conditions or of the Agreement shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Terms and Conditions or of the Agreement. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.

13. Severance

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected thereby.

14. Law and Jurisdiction

14.1 These Terms and Conditions and the Agreement (including any noncontractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.

14.2 Any dispute, controversy, proceedings or claim between the Parties relating to these Terms and Conditions or the Agreement (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales.

15. Confidentiality non-competition and non-solicitation agreement

15.1 I agree for the period I am a client of Inspire Housekeeping Ltd and for the period of one year following the termination of this contract, I will not solicit by mail, phone, electronic communication, personal meeting, or any other means, either directly or indirectly, a Housekeeper who became known to me during the period of service provided by Inspire Housekeeping Ltd . I understand this agreement not to solicit means I will not, during, and for the period of one year after ending business with Inspire Housekeeping Ltd initiate any contact or communication, of any kind whatsoever, for the purpose of inviting, encouraging or requesting any active Inspire Housekeeping Ltd or ex-Inspire Housekeeping Ltd personal to transfer from Inspire Housekeeping Ltd to me, nor to open a new account with me or with a new employer, or to otherwise discontinue its patronage and business relationship with Inspire Housekeeping Ltd . I agree and understand that breaking this clause can lead to Inspire Housekeeping Ltd seeking compensation from me or my business to a maximum value of six month's pro rata turnover agreed to this contract.

Inspire Housekeeping understands that your privacy is important to you and that you care about how your information is used and shared online. We will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

This Notice applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Notice carefully and ensure that you understand it. Your acceptance of Our Privacy Notice is deemed to occur upon your first use of Our Site AND/OR You will be required to read and accept this Privacy Notice when signing up for an Account or giving confirmation for your data to be used. If you do not accept and agree with this Privacy Notice, you must stop using Our Site immediately.

1. Definitions and Interpretation

In this Notice the following terms shall have the following meanings: “Account”

means an account required to access and/or use certain areas and features of Our Site, such as the online owner and housekeeper area system; “Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 12, below; “Our Site” means this website, www.Inspirehousekeeping.com;

“UK and EU Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and

“We/Us/Our” means Inspire Housekeeping Ltd, a limited company registered in England under 4381390, whose registered address is Unit 6, Little Court, Manteo Way, Bideford, Devon EX39 4FG

2. Information About Us

2.1 Our Site, www.inspirehousekeeping.com is owned by Inspire Housekeeping Ltd, a limited company registered in England under 09011058, whose registered address is Unit 6, Little Court, Manteo Way, Bideford, Devon EX39 4FG

3. Scope – What Does This Notice Cover?

This Privacy Notice applies only to your use of Our Site. This will apply to all Inspire Housekeeping Group websites also as referred to below. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy Notices of any such websites before providing any data to them.

This Privacy Notice will only apply to www.Inspire Housekeeping.com The Notice does not extend to cover any site linked to or from this site. We would strongly advise you to check if, how and why your data may be collected and /or stored by them.

4. What Data Do We Collect?

Data collected from the site will be done automatically (please see section on use of cookies), whilst other data will only be collected if you voluntarily submit it or opt in for it to be used (an example of this would be our Security Updates). To keep you informed we may collect some or all of the following data:

4.1 Name

4.2 Email address

4.3 Business/company name

4.4 Contact phone number

4.5 Home Address

4.6 Holiday Property Address or Addresses

5. How Do We Use Your Data?

5.1 All personal data is stored securely in accordance with the principles of the General Data Protection Regulation (GDPR) as approved by the EU Parliament on 14 April 2016 and enforced from 25 May 2018. For more details on security see section 6, below.

5.2 We use your data to provide the best possible service to you. This includes:

5.3 Keeping you up to date on the progress of the enquiry you made to us;

5.4 Keeping you up to date on services relating to this enquiry (such as Security Patches, core technology (eg PHP version) updates, newer plugins etc.;

5.5 Marketing that we feel is relevant to both your known technologies (that we may have worked on) and industry;

5.6 Supplying Our services to you;

5.7 Personalising and tailoring Our products and services for you;

5.8 Supplying news on offers and discounts that may be available from time to time;

5.9 Supplying you with email newsletters that you have subscribed to (you may unsubscribe or opt-out at any time).

5.10 Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;

5.11 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news and offers on Our products AND/OR services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

6. How and Where Do We Store Your Data?

6.1 We only keep your data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have your permission to keep it. You can request to review, edit or delete your data at any time

6.2 Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).

6.3 We value data security very seriously and to protect your data we have put in place several physical and electronic measures to safeguard data collected by the site whilst you are visiting.

7. Do We Share Your Data?

7.1 We may share your data with our sister company of Inspire Housekeeping. This includes Inspire Cleaning Group.

We take your security seriously so will be making every reasonable effort to ensure that if data needs to be shared with any third party, that the data will be handled safely, securely and in accordance with your rights.

7.2 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.

7.3 In certain circumstances We may be legally required to share certain data held by us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further approval from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us.

8. What Happens If Our Business Changes Hands?

8.1 It is possible that we could expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Notice, be permitted to use the data for the purposes for which it was originally collected by Us.

8.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

9. How Can You Control Your Data?

9.1 When your information is submitted through the site you may be given options on how to control or restrict your data. Our stated aim is to give you control over how we can use your data for direct marketing purposes (this includes the ability to opt out of receiving emails by the links provided).

9.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have approved to receiving.

10. Your Right to Withhold Information

10.1 Most areas of the site are accessible without the need to submit any information at all. However some areas of the site will be username and password protected and will require you to submit data.

10.2 You may restrict your internet browser’s use of Cookies. For more information, see section 12.

11. How Can You Access Your Data?

You have the legal right to ask for a copy of any of your personal data held by us. To access, edit or delete your data please contact the links provided or email to info@Inspirehousekeeping.com

12. What Cookies Do We Use and What For?

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. We use third party Cookies on Our Site for analytics services. Our Site uses analytics services provided by Google Analytics, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site.

13. Contacting Us

If you have any questions about Our Site or this Privacy Notice, please contact Us by email at info@Inspirehousekeeping.com Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 11, above).

14. Changes to Our Privacy Notice

We may change this Privacy Notice as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Notice on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.